Terms & Conditions of Use for the Bet City Malaysia Platform

01Acceptance of Terms & Conditions

Welcome to Bet City, Malaysia's trusted online betting platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and Bet City ("we", "our platform"). These Terms govern your use of the website betcity.world along with all services, games, and features available within it.

By registering an account, accessing, or using any part of the platform Bet City, you hereby confirm that you have read, understood, and agree to be bound by all terms set out in this document. If you do not agree with any part of these Terms, you are not permitted to register for or use Bet City's services.

02Registration Eligibility

To register and use the services of Bet City, you must meet all of the following eligibility requirements:

• You must be 18 years of age and above at the time of registration. Bet City strictly prohibits access to and use of the platform by minors.
• You must be acting on your own behalf, and not as a representative or agent of any third party.
• You must be located in a geographic region where access to online betting platforms is permitted under the local laws applicable to you.
• You have never had a Bet City account previously terminated due to fraud, abuse, or a breach of Terms.
• You must provide accurate, truthful, current, and complete personal information during registration.
• You are not on any exclusion list maintained by Bet City from time to time.

03User Account

Each individual is only permitted to open and maintain one (1) Bet City account only. Opening more than one account by the same individual — whether using a different name, phone number, email address, or payment method — is strictly prohibited and may result in all associated accounts being suspended or terminated.

During the registration process at Bet City, you are required to:

• Provide your full name exactly as it appears on your identity card or passport.
• Providing an active and reachable Malaysian phone number.
• Provide a valid and active email address.
• Setting a strong, unique password for your Bet City account.

You are solely responsible for keeping your Bet City account login credentials secure. Do not share your password with anyone. Any activity that occurs through your account — whether carried out by you or by a third party as a result of your negligence — is entirely your responsibility.

04Deposits & Withdrawals

All financial transactions on the platform Bet City processed in Malaysian Ringgit (RM). We support a wide range of local Malaysian payment methods for the convenience of our members:

• Digital Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Bank Transfer: DuitNow (all Malaysian banks)
• Online Banking: FPX, Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Bank Islam, and more

Deposit: The minimum deposit at Bet City is RM10. Deposits are typically credited to your account within 1–5 minutes, depending on your chosen payment method. Deposits via digital wallets such as Touch 'n Go eWallet and GrabPay are generally faster than bank transfers.

Withdrawals: The minimum withdrawal amount is RM30. Bet City processes withdrawal requests within 15 minutes to 4 hours on regular business days. Withdrawals requiring additional review or KYC verification may take longer. All withdrawals will be credited to the same payment method used for the deposit, or to a bank account registered in your name.

05Bonuses & Promotions

Bet City offers a variety of bonuses and promotions to new and existing members from time to time, including welcome bonuses, deposit bonuses, cashback, rebates, and seasonal special offers. All bonuses offered by Bet City subject to the following conditions:

• Each bonus comes with its own wagering requirement of its own that must be met before any winnings derived from that bonus can be withdrawn.
• Bonuses are only valid for use within the specified time period. Expired bonuses cannot be reactivated.
• Each user is eligible to claim each type of bonus only once unless otherwise stated in the relevant promotion's terms.
• Bet City reserves the right to void any bonus awarded if fraudulent activity or promotional abuse is detected.
• Accounts found to have opened multiple accounts solely to claim bonuses repeatedly will be terminated and all bonuses forfeited.
• Bet City reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

06Betting Rules

Bet City offers a wide range of betting options and games, including Sports Betting (Malaysia Super League, EPL, UEFA Champions League, badminton, e-sports, and more), Live Casino, slots, poker, blackjack, and table games. All bets placed on Bet City are subject to the following rules:

• All confirmed and accepted bets are final and may not be cancelled by the user except in specific circumstances determined by Bet City.
• Bet City reserves the right to void or reject bets in the event of a technical error, incorrect odds, or unusual circumstances affecting the integrity of a wager.
• In the event a sporting fixture is postponed or cancelled, the settlement rules specific to that sport will apply. Please refer to the respective sport's rules within the platform.
• Bets involving match-fixing or sports fraud will be voided, and the relevant user accounts will be terminated.
• Bet City uses an independently certified random number generator (RNG) for all casino games, ensuring fair and unmanipulated outcomes.
• Minimum and maximum bet limits vary by game type and will be clearly displayed before a bet is placed.

07Responsible Gaming

Bet City takes our social responsibility seriously. We are committed to providing a safe and responsible gambling environment for all members. The Bet City platform offers the following self-management tools, accessible at any time through your account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Bet Limit: Limit the amount you can wager within a given period.
• Session Time Limits: Set a daily play time limit to prevent excessive use.
• Temporary Suspension: Suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: The option to permanently self-exclude from the Bet City platform.

If you are concerned about your own gambling habits or those of someone you know, we encourage you to reach out to our support team Bet City at support@betcity.world for assistance and guidance. Gambling should be a form of entertainment, not a burden.

08Prohibitions & Restrictions

Users Bet City are strictly prohibited from engaging in the following activities:

• Opening more than one account using the same or different identities.
• Using automation software, bots, or artificial intelligence tools to place bets or play games automatically.
• Manipulating or attempting to manipulate game outcomes through technical means or collusion.
• Using the Bet City platform for money laundering or any other unlawful financial activity.
• Sharing your account login details or allowing another party to access your account.
• Spreading false or misleading information about Bet City to other users.
• Attempting to hack, breach, or interfere with the security or functionality of the Bet City platform.
• Exploiting any bugs or technical errors in the system to gain an unfair advantage.

09Intellectual Property

All content found on the Bet City — including but not limited to logos, brand names, interface design, graphics, text, software, databases, and source code — are the exclusive property of Bet City and are protected under applicable intellectual property laws.

You are not permitted to:

• Copying, redistributing, or reusing any Bet City content without prior written permission.
• Using the Bet City name, logo, or brand for commercial purposes without authorisation.
• Creating derivative works from Bet City content without authorisation.

10Limitation of Liability

Platform Bet City provided "as is" and "as available". While we make every effort to ensure the platform operates without interruption, Bet City does not guarantee that the service will always be free from errors, downtime, or technical issues.

To the extent permitted under applicable Malaysian law, Bet City is not liable for:

• Financial losses resulting from betting or gaming decisions.
• Losses arising from technical disruptions, internet connectivity issues, or system failures beyond our control.
• Indirect, consequential, or special losses arising from the use of the platform.
• Third-party actions affecting your use of the platform.

11Account Termination

Bet City reserves the right to suspend or terminate any user's account without prior notice if:

• A user breaches any provision of these Terms & Conditions.
• Bet City has reasonable grounds to suspect fraud, hacking, money laundering, or other unlawful activity.
• Users found to have registered using false information or another person's identity.
• A user is found to be under 18 years of age.
• The user engages in conduct that may harm the reputation or security of the Bet City platform.

You may also close your account Bet City your account at any time by contacting our support team. Prior to closure, please ensure there are no active balances or open bets in your account. Any valid balance will be returned to you in accordance with standard withdrawal procedures.

12Changes to Terms & Conditions

Bet City reserves the right to modify, amend, add to, or remove any part of these Terms & Conditions at any time, at our sole discretion. Any changes made will:

• Effective immediately upon publication on the Bet City website.
• Registered members will be notified via an in-platform notice and/or email to their registered address.
• Deemed accepted by the user if the platform continues to be used after the effective date of the changes.

We encourage all members Bet City to review this Terms & Conditions page periodically to ensure you are always up to date with the latest terms governing the use of our platform.

13Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation between both parties.

If a dispute cannot be resolved through negotiation within 30 days, Bet City and the user agrees to refer the dispute to binding arbitration in accordance with the prescribed rules, and both parties agree to accept the arbitration decision as final and binding.

14Contact Us

If you have any questions, concerns, or complaints regarding the Terms & Conditions Bet City for this, please reach out to our team through the following channels:

📄A Deep Dive into Bet City's Terms & Conditions

When you register as a member Bet City, you are entering into a relationship built on mutual trust. We at Bet City believe that transparency is the foundation of any good relationship between a platform and its users. That is why these Terms & Conditions are written in plain, straightforward language — not filled with confusing legal jargon.

Many Malaysians new to online betting platforms often wonder: why are these Terms & Conditions so lengthy and detailed? The answer is simple — the Terms & Conditions Bet City designed to protect you as a user — not solely in the interest of the platform. By understanding your rights and responsibilities, you can use Bet City with full confidence and peace of mind.

One concern frequently raised by new Bet City members is the security of their personal information. We understand this is a very legitimate worry, especially in today's digital age where news of data breaches can be alarming. This is where Bet City different — we continuously invest in the latest security infrastructure, including 256-bit SSL encryption, two-factor authentication, and a 24/7 security monitoring system that detects and blocks any suspicious access.

Regarding deposits and withdrawals, Bet City understand that speed and convenience are a priority for Malaysian users. We have specifically integrated the most popular payment methods among Malaysians — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. This is not merely a business decision; it is our commitment to making digital life easier for Bet City members across Malaysia.

On the topic of bonuses and promotions, we want to be upfront with you: every bonus offered by Bet City do carry wagering requirements. This is standard industry practice, designed to ensure bonuses are used for genuine entertainment purposes rather than exploitation. That said, Bet City's terms are among the fairest and most competitive in Malaysia's online betting industry, and we continuously strive to make them clearer and easier to meet.

For users who are new to online betting platforms, Bet City provides comprehensive guides and a support team ready to help you navigate the platform, claim bonuses, make deposits and withdrawals, and use our responsible gaming tools. There is no need to worry — we are with you every step of the way.

The last point we want to emphasise is the spirit of responsible gaming. Bet City believe that online betting is a legitimate and enjoyable form of entertainment when done responsibly and within reasonable limits. We never encourage anyone to bet beyond their financial means, and we provide a range of tools to help you stay in control. Betting should add excitement to your life — not the other way around. By understanding and adhering to the Terms & Conditions Bet City, you are guaranteed a safe, fair, and enjoyable experience with us.